Changed your mind, or something wasn't right? Here's how returns, replacements, and refunds work.
-Eligibility
You may request a return within 90 days of the delivery date.
To be eligible, items should be unused, unopened, and in their original packaging with any safety seal intact.
The following are typically not eligible for return: opened consumables, final-sale or clearance items, gift cards, and promotional free items.
– Eligibility
You may request a return within 90 days of the delivery date.
To be eligible, items should be unused, unopened, and in their original packaging with any safety seal intact.
The following are typically not eligible for return: opened consumables, final-sale or clearance items, gift cards, and promotional free items.
– Starting a return
Contact our care team with your order number via the Contact page. Once approved, we’ll email you return instructions and the return address.
Return shipping costs are the customer’s responsibility, except where the return is due to our error (damaged, defective, or incorrect item), in which case we cover it.
– Refunds
Once your return is received and inspected, we’ll refund your original payment method and email you to confirm. Refunds typically appear within 5–10 business days, depending on your provider.
Original shipping charges are non-refundable unless the return is due to our error. We don’t charge a restocking fee.
– Guarantee & replacements
If your order arrives damaged or incorrect, send your order number and a few photos within 30 days and we’ll arrange a replacement or full refund at no cost to you.
We stand behind our formulas with a 90-day money-back guarantee. If you’re not satisfied for any reason within 90 days of delivery, contact our care team for a full refund to your original payment method — even if the product has been opened.
Our care team is here to help and will guide you through every step.
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